warm fuzzy moment

As is typical for any given day at work, I spent quite a bit of time on the phone. This also means I spent quite a bit of time on hold. I've come to terms with it. I will learn patience by waiting for people, really, whether I want to or not. (another day ask me my theories on insurance companies and their corresponding hold/elevator music...fascinating.) As I was on the phone today I had a realization-I don't know that it fits in the "genius" category, but realization none the less. I made the mistake of wondering how many messages I leave on any given day. That lead to "I wonder how many people have me on their answering machine on any given day" and then it evolved to "I wonder how many scrapbooks I'm in that aren't my own," etc. Wow. That was kind of a crazy thought. How many times do we impact people without realizing it? With the whole switch to pre-authorizations at work, it's taken me away from the front desk more often than not. Yesterday I called one of our patients to set up an appointment for her and as we finished, she told me that she missed seeing me up front. Oh. Wow. Warm fuzzy. I'm missed! That's a happy thought. I guess I like to think that I could have had one of those moments where I unconsciously influenced someone for good...